TERMS & CONDITIONS

 Please carefully review these terms and conditions before utilizing our services. By accessing and using this website, you acknowledge and fully accept these terms and conditions, committing to adhere to them throughout your engagement with Nail Studio Nails by Lea, both online and in-store. Any mention of Nail Studio Nails by Lea is interchangeable with Nails by Lea, and vice versa.

  

General

Nail Studio Nails by Lea owns the website nailstudionailsbylea.nl, which provides information about nail services and features a booking engine for scheduling appointments. All interactions with our business, online or in-store, fall under these terms and conditions.

 

Durations

The listed service durations on the website are approximate and serve as a guideline only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician.

 

Making an appointment online

When booking online, your name, phone number, and email address are required for confirmation. Failure to provide these details may result in the inability to confirm your appointment. We use a 3rd party reservation software company to process your appointment. We may request an online deposit using a credit or debit card to secure a date and time. We use a 3rd party payment gateway to process this financial transaction. 

 

Deposits

We reserve the right to ask for a deposit for any booking made online, on the phone or in our salon. The size of the deposit can be anywhere up to 100% of the sales value of the services booked. Deposits are non-refundable. If you change your appointment up to 24 hour before start time we will move your deposit to your new time. If you change your appointment less than 24 hour before start time we reserve the right to cancel your appointment and keep your deposit. If you cancel your booking at any time before the start time you will lose your deposit.

 

3rd party reservation software

Booking services through nailstudionailsbylea.nl are facilitated by Aimy, but the contract is solely between you and Nail Studio Nails by Lea.

 

Confirmation

When you book an appointment or change your appointment you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at infonailsbylea@gmail.com. Nail Studio Nails by Lea is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will try to accommodate you as best we can, but you may have to re-visit at another time and/or date.

 

Accuracy of appointment details

When you book an appointment, it is your responsibility to make sure of the accuracy prior to confirmation. Nail Studio Nails by Lea is not responsible for reservation errors including to dates/times and services booked. If you are unsure about anything you can contact us at infonailsbylea@gmail.com

 

Changes

You can change your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation. If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a deposit or cancel your appointment entirely. You may also be asked for a non-refundable deposit on future bookings. If you have paid a deposit and change your appointment less than 24 hours before start time, we reserve the right to cancel your appointment and we will keep your deposit.

 

Cancellations

You must cancel your appointment more than 24 hours before start time. If you have not been charged a deposit, you can cancel your appointment free of charge up to 24 hours before start time. If you cancel within 24 hours before start time, you will be charged 50% of your appointment. When a deposit has not been paid ahead of the appointment, a payment link will be sent to you by phone. If you have been charged a deposit, a cancellation of your appointment within 24 hours advance of your appointment will result in the loss of your deposit. If you cancel your appointment less than 24 hours in advance of your appointment, you will lose your deposit and you may then be asked for a non-refundable deposit on future bookings.

 

Nail Studio Nails by Lea changes & cancellations

If for any reason Nail Studio Nails by Lea needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take 7-10 working days to process to your payment method. If for any reason Nail Studio Nails by Lea cancels your service at any time before your service is due to commence, we will process a refund of your deposit. This will take 7-10 working days to process to your payment method.

 

No shows

If you do not turn up for an appointment, we reserve the right to charge you 100% of your appointment and request a 50% deposit for future bookings.

 

Late arrival

If you arrive 15 minutes late for your appointment, we reserve the right to take any of the following actions:

• We will perform the service as booked in the late start time.

• We will perform a shorter version (eg: no design or extra addition) of the booked service if our technicians are booked back to back.

• We will still charge the full booked price.

• We will perform no service and we reserve the right to charge you a non-refundable deposit on future bookings. We will re-arrange your service for another date and time.

In the case of  15 minutes late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our technicians are booked back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival. Exceeding the 15 minute mark will result in a cancellation and a 100% payment of the original booking.

 

Age Restrictions

You will be asked for your date of birth in Nail Studio Nails by Lea prior to your first service with us. You must provide your data of birth as a legal requirement otherwise we won’t be able to fulfil your service.

We have the following age restrictions in place:

• 14 to 16 year olds must be accompanied by a parent or guardian for the duration of the service.

• The parent or guardian must fill in our permission and consultation forms.

• We do not perform nail extensions or tinting services on under 16.

• We do not perform gel services on under 14s.

• All under 18s will require signed permission from a parent or legal guardian.

ID will be required if we feel it is needed to meet any of the age restrictions mentioned. If ID can not be submitted, we will not be able to perform the service at that time. Services can then be booked for another time when ID can be provided. The ID must be a standard government issue with holographic mark such as a passport or a driving license. If an appointment has been booked online, but you can not give confirmation of your age if required to do so prior to your service, your service will be rejected and we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method.

 

Accuracy of medical information

Accuracy of the medical information you provide to Nail Studio Nails by Lea is entirely your responsibility. If any details change, it is your responsibility to update Nail Studio Nails by Lea with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original consultation form. Medical conditions can be aggravated by services that we offer. We strongly encourage our clients to be open and transparent with their medical information so we can advise on alternative services, not restricted to Nail Studio Nails by Lea, if required.

 

Decline of appointments

We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards customers and technicians.

 

Offline appointments

We accept appointment reservations on the telephone or in our nail salon for future dates. We reserve the right to charge a deposit of up to the whole value of the services being booked for appointments on future dates. We will decide the deposit amount entirely at our own discretion.

 

Aftercare

We offer clients appropriate aftercare advise relevant to their service here, at your first appointment you will get the aftercare advise printed on a paper. If you are unsure of anything you can contact us at infonailsbylea@gmail.com

 

Modifications & Extra-Time

We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed.

Modifications include:

• Colour changes during a service after the chosen colour has been applied.

• Nail art removal after application because you do not like it.

We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision. Extra time will be charged at a rate of 1€ per minute. We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price.

 

Complaints, fixes and repairs

You can complain about your service, service standard or anything else affecting your experience either to the salon manager, by email on infonailsbylea@gmail.com or via our phone number on +31615478108.

 

We will repair any damage to gel or acrygel services for free within 7 days of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Our aftercare advice can be found here. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of €5 per nail for gel polish repairs and €5 per nail for hard gel & acrygel nail extension and gel overlay repairs. Your date and time will need to be booked via email or phone and a price given for the repair.

 

Outside of the free repair period, we will charge a rate of €5 per nail for gel polish repairs and €5 per nail for hard gel & acrygel nail extension and gel overlay repairs. Your date and time will need to be booked via email or phone and a price given for the repair. Normal polish services have no guarantee from the time you leave Nail Studio Nails by Lea. You will receive aftercare advice both on our services web pages and from our technicians on how to avoid smudging after you leave the salon. We take no responsibility if this advice is not followed.

 

If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate. Fixes need to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time.

 

If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence for our management. We may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, a full refund and an offer of a new service to no refund and no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.

 

Cookies

Nail Studio Nails by Lea website server, and servers of companies that are used to operate this site, may place cookies on your computer in order to personalise your experience and record website behaviour. A “cookie” is a small piece of data is sent by a web server to your computer, which is then stored by your browser.

 

Personal Information

We collect and use your personal information to be able to enter into a contract with you to buy our services. We never collect personal information we do not need. 

 

Reviews

You may receive an email after you complete a service asking to leave us a review. The link will be to the 3rd party website Google. The review will be stored on their servers subject to their terms and conditions. If you choose to do so, you agree that Google can publish your review and only your first name will be revealed. However, Nail Studio Nails by Lea takes no responsibility for any wording by you in the review that might reveal your identity.

 

Changes of terms and conditions

Nail Studio Nails by Lea reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.

 

Gift Card Terms and Conditions

Value

The value of a gift card is equivalent to its purchase value and can be treated as cash.

 

Redemption

Gift cards may be redeemed towards the transaction value of all services and products in Nail Studio Nails by Lea. In order to redeem gift cards against services, new customers must be prepared to sign our consultation form and all customers must be prepared to comply with the terms and conditions of Nail Studio Nails by Lea. The gift card can only be used once and must be sacrificed to Nail Studio Nails by Lea on use. Change will not be given where the value of the transaction is less than the value of the gift card. If the transaction value exceeds the value of the gift card, the remaining amount must be paid with another payment method. If the transaction value is less than the value of the gift card, the remaining amount will be added to your account for future use. No fees or charges apply to gift cards. Gift cards are valid only for users who are 16 years of age or older.

 

Limitations

Gift cards will be valid for 18 months from the date of purchase unless otherwise stated. Gift cards may be purchased in values of €10, €20, €30 or €50, or other such values Nail Studio Nails by Lea may determine. Gift cards cannot be used to purchase other gift cards. Gifts cards may not be exchanged for cash, reloaded or resold in any circumstances.

 

Risk of Loss

Gift cards cannot be replaced if lost, stolen or damaged. Nail Studio Nails by Lea will not accept liability if a gift card is lost, stolen, destroyed or used without your permission. Nail Studio Nails by Lea will not accept liability for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any gift card.

 

Change of Terms

Nail Studio Nails by Lea reserves the right to change these gift card terms and conditions from time to time in its discretion and without prior notice to you. Nail Studio Nails by Lea reserves the right to withdraw gift cards at any time and for any reason. Nail Studio Nails by Lea will then use reasonable effort to make arrangements for gift cards to continue to be accepted for a reasonable period of time after withdrawal.